We accept e-transfer to hello@deciphercounselling.com, credit card or cash (if in-person) right before or at the end of every session. We will issue you an official receipt (via email) when we receive the payment. If you are covered for counselling or psychotherapy services by your insurance plan, you will first pay the cost of session in full and then submit your receipt to your extended health care provider for reimbursement.

If you need to cancel or reschedule a session, we ask that you provide us with 48 hours notice. When a client cancels without giving enough notice, it prevents another client from being seen. For this reason, the full fee of the session is charged for missed appointments or late cancellations. Missed payments will lead to the suspension of counselling services until payment in full has been made. We do not charge for health emergencies (please directly contact your counsellor). In addition, clients are responsible for coming to their session on time. If you are late, your appointment will still need to end on time.

Before booking an appointment, please check with your provider whether Registered Clinical Counsellors (RCC) and Canadian Certified Counsellors (CCC) are covered under your plan. If eligible for coverage, you will make the payment for the session first.  After we receive the payment, we will provide you with a receipt that has all the information you need to receive reimbursement from your extended health plan or insurance provider for the session.  

List of extended health care providers (EHCs) that cover the cost of counselling:

• Pacific Blue Cross
• Manulife Financial
• SunLife Financial
• Equitable Life
• Greenshield
• ihaveaplan and more

If you have been in an accident and have an open claim with ICBC, have either a claim number, or are already working with a lawyer, you are likely eligible for Part 7 psychological support funding for counselling therapy. Decipher Counselling Art Therapy Studio is an approved ICBC vendor for providing counselling services.

We would need the following information from you when you schedule your first session with me: your ICBC claim #, the adjuster name or information, your birth date, and the accident date.

CVAP provides financial benefits to help with financial losses and assist in recovery. Decipher Counselling Art Therapy Studio is an approved provider offering counselling and psychotherapy services to victims and survivors, immediate family members and witnesses affected by crime. To enroll with Victim’s Assistance Services (call 604-660-3888 or toll free in BC at 1-866-660-3888).

Here is a list of common employers and universities in the metro Vancouver region offering extended health benefit plans that cover counselling and psychotherapy services: *note: changes in plans due to COVID-19

Sliding scale is a circular, community care-based fee arrangement bringing into consideration the disparity of economic access and privilege that exists for folks at different social locations and intersections. When you pay the full rate, a portion of this amount can be reallocated for BIPOC, queer, sick, disabled, unemployed, underemployed folks and those without insurance coverage for therapy to get the help they need. Sliding scale is not a sale or discount.

Please reach out to the counsellor directly to learn more about their sliding scale options as these are conversations we have on a case-by-case basis.